We want you to experience 100% peace of mind before you buy from us, so if you have any queries or concerns about our products or services, please take a look at the terms & conditions below.
We are required by law to make no medical claims for the therapeutic qualities of the remedies that we sell. However, the traditional values of herbal remedies are well known, and information may be obtained from books, leaflets and the internet. We are also able to give you limited information about our products. Should you have a query, please don’t hesitate to get in touch by email at email@example.com and we will answer your queries as soon as possible.
Before making a purchase from our online shop, please ask yourself the following questions:
Am I taking prescription medication?
Am I taking, or intending to take nutritional or herbal supplements?
If the answer to both of these questions is yes, we advise you to check with your doctor that the combination of your medication and supplements is suitable.
The information available on our website is for educational purposes only, and should not be deemed as medical advice. Please refer to our medical disclaimer for more information.
Purchases made from our website:
In the interest of hygiene, purchases made from our website are non-refundable unless damaged or lost in transit. In the eventuality you find yourself in this situation, please send a photograph of the damaged goods, or report the missing product to us at the soonest opportunity. In these instances we are happy to offer a refund, or replace your goods.
Because our products are made in small hand-made batches, it may not always be possible to post your order on the same day it is placed. However, we will always endeavour to ship orders within 48 hours of being received online.
UK customers – goods are sent using the Royal Mail second class postal service. Please allow up to 5 working days to receive your order before getting in touch.
Overseas customers – Orders are shipped using the Royal Mail Tracked and Signed Service and are expected to arrive within 5 – 7 working days. Postage costs are made clear at the checkout before your order is placed, and vary according to the weight of the product and your location. Tracking information will be sent via email to let you know when your goods are on their way, allowing you to follow their progress.
Please refer to the Royal Mail website for up to date information about their delivery services.
Workshops & Plant Walks
All due care is taken to ensure that venues and locations for workshops and events are safe spaces for enjoyment and learning. Although risk assessments are made in advance of every event, as many plant walks and workshops are hosted in an outdoor, rural space, it may not always be possible to identify potential risks such as trip hazards. When joining an event, all participants are expected to follow sensible direction and take reasonable steps to ensure their own wellbeing, such as arriving in suitable clothing and bringing water if needed. Full instructions around what to expect (including information about the event location and what to bring) is always sent out via email in advance of the event taking place. More specific information about preparing for rural walks can be found on the Ramblers Association website.
Covid 19 safety measures
The following measures have also been put in place to reduce any risk, and for the safety and comfort of everyone attending our events:
- Weather permitting and where possible, workshops and walks are hosted in an outdoor space. Numbers are limited to allow for social distancing.
- Participants must not have any C19 symptoms (vouchers will be issued for any late cancellations due to this. Please see our cancellation policy below.)
- Individual herbal treats are provided in disposable cups. All equipment is sterilised in advance and hand sanitiser is also provided.
- Face masks are optional (but not provided) for those who wish to wear them.
- Attendees are required to inform Alchemilla via email if they develop C19 symptoms within 7 days after the event.
Cancellations due to Corona Virus
If changes to government rules result in any event being cancelled, ticket holders will be emailed with notification and have the option of receiving either:
- A voucher to the same value as their tickets for use against any future events. Vouchers are valid for 12 months. It is up to voucher holders to rebook future events.
- A full refund
Workshop / Plant walk cancellations policy
If you cancel 7 days or more before the event, you will receive a full refund. However, because many workshops involve the use of equipment, plant material and the provision of refreshments which need to be purchased and arranged in advance, no refunds will be issued if you cancel between 7 days and 48hrs of event start time. In some circumstances, refunds can be issued if your place can be filled.
Please note that there will be no refund in the case of cancellation within 48 hrs of the event start time. However, you are welcome to transfer your ticket to another person if you wish, please advise us of any change at the time it is confirmed.
Should the event be cancelled by Alchemilla you will be offered a full refund or if you prefer, credit can be held against future events.
Neither we, nor any third parties, provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
In short, this means:
Every effort is made to keep our site up to date and error free. However, we reserve the right to change prices or cancel events without notice.
Although we take every possible care to ensure our product descriptions, specifications and images are up to date and accurate, they may not be representative of current product details.
We cannot be held responsible for any errors relating to product changes (including pricing, images, ingredients, claims and descriptions).
Terms & Conditions:
The term ‘you’ refers to the user or viewer of our website.
Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It is your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
All trademarks reproduced in this website which are not the property of, or licensed to, the operator are acknowledged on the website.
Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.
From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Northern Ireland, Scotland and Wales.