alchemilla

LEARNING

OUR ENVIRONMENTAL PROMISE

As an herbalist and wild-crafter, the wellbeing of my customers and the planet is of utmost importance. We all know about the horrible impact the use of plastics is having on our environment and our health. With this in mind, I endeavour to package all my products in high quality re-useable, recyclable glass containers. I’m currently working on improving the way that my products are wrapped when sent out via the post.

ALLERGEN ADVICE

Some of the artisan products listed in the shop are manufactured in premises where nuts are handled. Unfortunately I cannot guarantee that even products that do not contain nut oils are suitable for people with severe allergies. Products that do contain nut oils are clearly labelled, both on the product packaging and on the catalogue listing.

The confidence of my customers in herbal medicine is very important to me. If you’re at all unsure about the suitability of any of my products, or have a question about ingredients, please feel free to get in touch at sarah@alchemilla.co and I’ll do my very best to answer your query.

POSTAGE

I endeavour to post all orders within 24 hours. Orders from overseas are sent via the Royal Mail Tracked and Signed Service and are usually delivered within 5 to 7 working days. Postage costs are made clear at the checkout before you place your order, and vary according to the weight of the product and your location. Tracking information will be sent via email once your parcel is on its way.

RETURNS POLICY

All orders come with a side order of free, friendly advice, so please don’t hesitate to get in touch if you’re unsure about how to use a product, or if it is going to be helpful for you. Unfortunately, in the interest of hygiene I’m unable to accept returns for the products listed. Please refer to my full terms and conditions for details before you make your purchase.

CUSTOMER FEEDBACK

If you’ve tried any of my products and would like to leave an honest review, please feel free to add any comments in the accompanying review section. Your feedback is valued and always put to good use to help improve these ” made with love” products and services.

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