As herbalists and wild-crafters, the wellbeing of our customers and the planet is of the utmost importance. Endeavouring to operate an environmentally friendly business is important in simple and complex ways.

We all know about the horrible impact the use of plastics is having on our world and on our health. With this in mind, we do our best to package all products in high quality, re-useable, recyclable glass containers. However, as breakages can happen, larger products (250 ml sausage tree cream and customer prescriptions) are currently sent out in recyclable plastic bottles. However, in attempt to offset this, we now offer refills for creams and tinctures. These refills are dispensed in pouches, which use less plastic to minimise waste. Our refill pouches are lightweight, meaning they can be more easily transported. This equates to lower fuel costs, and a reduced carbon footprint compared with more traditional packaging options.

In addition, all our herbal tea blends are packaged in 100% biodegradable pouches made from kraft paper, cellulose and starch film which are tested and certified as fully compostable. The packaging completely decomposes in ten weeks, and can be composted at home or deposited in ‘’compostable food waste’’ refuse containers. Tea blends also come with handy “fill your own” plastic free, zero to landfill, fully compostable tea bags, which are fun to use as well as being earth friendly.

Products that are not vulnerable to breakage such as dried herbs and literature are now dispatched in eco-friendly, biodegradable and fully compostable envelopes known as ” Greenvelopes.” These environmentally-safe Greenvelopes are an alternative to classic pouches lined with a bubble wrap on the inside. Their construction contains a special filling that helps to withstand external damage, while still being completely biodegradable. In addition the manufacture of Greenvelopes does not involve chloride, and 100% of the paper used in their production comes from recycling.

In addition to the above, all bubble wrap that comes into the apothecary from goods delivered to us, or donated by local businesses (thank you to The Good Lyfe plastic free store here in Newquay, and the ever supportive Sprout Health foods) is re-used as customer packaging. Any cardboard is composted or recycled.

We admit that we’re far from perfect, but we’re fully committed to continuing to search for greener solutions.  It’s really important to us to offer eco-friendly packaging that protects your goods from damage, while still keeping costs down.

Some of the artisan products listed in the shop are manufactured in premises where nuts are handled. Unfortunately we cannot guarantee that even products that do not contain nut oils are suitable for people with severe allergies. Products that do contain nut oils are clearly labelled, both on the product packaging and in the catalogue listing.

It’s very important that our customers have confidence in herbal medicine. If you’re at all unsure about the suitability of any of our products, or have a question about any of the ingredients, please feel free to get in touch via email – sarah@alchemilla.co and we’ll do our very best to answer your query.

Standard p&p charges for all UK orders are £4.99.

Overseas:

Depending on your location, all overseas orders under 1kg are sent via the Royal Mail International Tracked and Signed Service, Parcel Force Worldwide Courier Service, or DPD International Courier Service.  Goods are usually delivered between 3 and 7 working days. Tracking information will be sent via email once your parcel is on its way.

Please note that orders over 1kg are sent via the Royal Mail International Economy shipping service and can take up to 6 weeks to arrive. This service does not include insurance for lost or damaged goods, and is not tracked. All customers ordering goods that weigh over 1kg will be sent an email with an option to upgrade to a faster delivery service should they so wish.

International shipping costs are charged as follows:

• Southern Ireland – £12.50
• USA – £25.00
• Australia & Rest of World – £25

We aim to post all orders within 24 hours, however, as many products are hand made, this may not always be possible during busy periods. Should there be any delay in getting your goods out to you, we will always inform you via email so you can be completely sure of the time frame in which to expect your delivery.

Every effort is made to ensure your goods arrive in a timely fashion and as described. In the rare event that a parcel does not arrive or is damaged in transit, replacement goods will be sent out with no additional charge.

We offer a pick up service for customers who wish to save on postage and who live locally. Orders placed before 12 noon will be available for collection the following day (after 12) from Sage at Mawgan Porth. Choose the “local pick-up” option when placing your order.

All orders come with a side order of free, friendly advice, so please don’t hesitate to get in touch if you’re unsure about how to use a product, or if it’s going to be helpful for you. Unfortunately, in the interest of hygiene we’re currently unable to accept returns for the products listed unless there is a breakage in transit. Please refer to our full terms and conditions for details before you make your purchase.

If you’ve tried any of our products and would like to leave an honest review, please feel free to add any comments in the accompanying review section. Your feedback is valued and always put to good use to help improve our ” made with love” products and services.